Last updated: 2026
1. Who We Are
We are based in Australia and provide natural and organic skincare products.
Peace With Skin (PWS) operates the website www.pwskin.com.au
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international data protection standards, including the GDPR where relevant.
2. Information We Collect
We may collect and process the following types of personal information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order and purchase history
- Payment details (processed securely by third-party payment providers; we do not store credit card information)
- IP address, browser type, and device information
- Comments, enquiries, and communications submitted through the website
We only collect personal information that is reasonably necessary for our business operations.
3. How We Use Your Information
Your personal information may be used for the following purposes:
- Processing and fulfilling orders
- Providing customer support and responding to enquiries
- Managing payments and deliveries
- Improving our website, products, and services
- Sending transactional or service-related communications
- Complying with legal, regulatory, and taxation obligations
We do not use your personal information for unsolicited marketing without your consent.
4. Comments
When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
Approved comments may be visible publicly on the website.
5. Media
If you upload images or files to the website, please avoid uploading files that include embedded location data (EXIF GPS). Visitors to the website may be able to download and extract such data from images.
6. Cookies
Our website uses cookies to:
- Enhance user experience
- Remember user preferences
- Analyse website traffic and performance
You can choose to disable cookies through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with this policy.
7. Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties.
We may share personal information only where reasonably necessary to operate our business, including with:
- Payment service providers (e.g. secure payment gateways)
- Shipping and delivery partners
- Website hosting, IT, and technical support providers
- Professional advisers (such as accountants or legal advisers)
- Government authorities or regulators, where required by law
All third parties are required to handle personal information in accordance with applicable privacy laws and confidentiality obligations.
8. Overseas Disclosure of Information
Some of our service providers (such as cloud hosting, email services, or analytics tools) may store or process personal information on servers located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that such recipients comply with privacy protections equivalent to those required under the Australian Privacy Act 1988 (Cth) and, where applicable, the GDPR.
9. Data Retention
We retain personal information only for as long as it is reasonably necessary to:
- Provide our products and services
- Fulfil legal, accounting, or regulatory obligations
- Resolve disputes or enforce our agreements
When personal information is no longer required, it is securely deleted or anonymised.
10. Your Rights
Under Australian privacy law and applicable international data protection regulations, you have the right to:
- Request access to your personal information
- Request correction of inaccurate, incomplete, or outdated information
- Request deletion of your personal information, subject to legal obligations
- Object to or restrict certain processing of your information
To exercise any of these rights, please contact us using the details provided below.
11. Data Security
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access
Loss, misuse, or interference
Unauthorised disclosure or alteration
While we strive to protect your personal information, no data transmission over the internet can be guaranteed to be completely secur
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any updates will be published on this page with a revised effective date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through our website or via our official business email.