Below is a clean, professional Refund & Returns Policy fully compliant with Australian Consumer Law (ACL), ready to copy–paste into your website.
Important Legal Notice
This Refund and Returns Policy is provided in compliance with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any consumer rights provided under Australian law.
Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, consumers are entitled to a repair, replacement, or refund if a product:
- Has a major failure
- Is not of acceptable quality
- Does not match the description provided
- Is not fit for its intended purpose
- Is unsafe or defective
If a product has a major failure, you are entitled to choose a full refund or replacement.
What Is Not Considered a Refundable Reason
The Australian Consumer Law does not require a business to provide a refund for:
- Change of mind
- Incorrect choice made by the customer
- Individual skin reactions or sensitivities, where the product is not faulty and is used as directed
Our Store Policy (Peace With Skin)
In addition to your statutory rights, we offer the following store policy for clarity and customer satisfaction:
⏱ Return Timeframe
Return requests must be submitted within 30 days from the date of purchase.
✅ Conditions for Returns
To be eligible for a return:
- The product must be unused and unopened
- The item must be in its original packaging
- Proof of purchase is required
❌ Non-Returnable Items (Hygiene & Safety)
Due to hygiene and safety regulations, the following items cannot be returned or refunded, unless faulty:
- Opened or used skincare and personal care products
- Gift cards
- Digital or downloadable products
Faulty or Damaged Products
If you receive a product that is:
- Damaged on arrival
- Defective
- Expired or incorrectly supplied
Please contact us within 7 days of receiving the product so we can assess and resolve the issue promptly.
How to Request a Return
To initiate a return or refund request, please contact us at:
📧 info@pwskin.com.au
Please include your order number, proof of purchase, and a brief description of the issue.
Do not return products without prior approval. Return instructions will be provided after your request is reviewed.
Refund Processing
- Approved refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping fees are non-refundable unless required under Australian Consumer Law
Our Commitment
At Peace With Skin, we are committed to transparency, quality, and full compliance with Australian consumer protection laws. Your trust and satisfaction are important to us.
If you want, I can also provide:
- A short WooCommerce-optimised version
- A legal-tone version for Shopify / Stripe
- A side-by-side bilingual (English–Persian) version
Just tell me which one you prefer.